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Factory Seconds Desk FAQs

Quality & Workmanship - 3 Year Warranty

We stand behind the quality and workmanship of our products and their materials.

If it warps, cracks, breaks, doesn't hold weight or has defects - up to three years after your purchase - we'll replace your items for free.

What are the color options?

Taking inspiration from nature and this gorgeous natural material, we're pleased to offer you a choice of colors for your Desk and accessories.

NEW! Natural Birch:
Our most eco-friendly to date. Hand-finished with a premium, 100% natural, plant-based hard wax oil. 

The oiling and sanding process exaggerates the exposed wood grain pattern leaving a super-smooth, water-resistant and hard-wearing finish that is extremely satisfying to the touch.

Satin Birch:  The natural Birch look

American Walnut: a rich, warm finish

These color options features a super smooth, scratch-resistant, heat-resistant, and hard-wearing surface finish.

This finish is heat-applied melamine, similar to a kitchen worktop surface.

On the Satin Birch, the finish is clear, leaving an exposed wood grain pattern and a hard-wearing finish on top.

The American Walnut finish has a premium Birch plywood core that's pre-finished in a UV Cured lacquer. 

The finish on the colors is matt, and the result is a luxuriously smooth and silky surface to work on.

What makes our birch ply special?

We've selected the finest sustainable birchwood ply to craft our products.

Which forms of payment do you accept?

We accept payments via credit cards using Shop Pay, G Pay, PayPal and AfterPay.

Where do you ship to?

We offer free shipping to your door to the 48 contiguous United States.
We can ship orders to Hawaii, Alaska, and Puerto Rico for an additional cost. Email us with your address to get a quote at

How quickly will I receive my desk once I place an order?

We dispatch desks by the next business day upon order. UPS or FedEx Ground are our default shipping options, which are included in the price of the desk. Both currently take between 3-10 days for 95% of orders. Please allow around two weeks for delivery.

Do you accept returns for Seconds or B-Grade items?

Only regular items may be refunded, unfortunately seconds and b-grade items cannot be refunded as they were by nature sold as seconds and with defects at a reduced price point.

To read our full returns and refunds policy click here.

What makes this desk sustainable?

Sustainability is at the heart of what we do, and it all begins with material selection.

We only use the highest-quality, low formaldehyde, EPA certified birchwood ply to create our desks and accessories.

It's important to us that environmental and social responsibility is involved in sourcing our materials and that raw wood comes from sustainably managed forests with legal logging operations.

Birchwood as a material is known for its superior strength, which means we're able to craft an end product that's built to last.

Innovative design helped us create a product that minimized material wastage and reduced the amount of energy we used.

From the initial prototype through to the final WFH Desk product, we managed to achieve a 50% reduction on our energy consumption and a 30% reduction in material waste.

Thanks to sustainable design, we have reduced the number of offcuts we put in the dumpster and the amount of energy we use.

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