Returns and Refunds
Our policy lasts 15 business days. It starts on the day we dispatch your desk. If 10 business days have gone by since dispatch but you have not received your desk then please email us and we will both find out what is happening regarding shipping but also extend your return window until 5 days after you receive the desk.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after you have notified us that you are returning the desk.
- As our prices include shipping to you any returned items will incur a 20% restocking fee. You are also responsible for the shipping costs of the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Seconds or B-Grade items
Only regular items may be refunded, unfortunately seconds and b-grade items cannot be refunded as they were by nature sold as seconds and with defects at a reduced price point. We only have seconds sales occasionally (every 3-4 months).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Fiasco Cases (T/A Work from Home Desks), 2750 Oregon Court, Unit M7, Torrance CA 90503, United States.
To return your product, you should mail your product to: Fiasco Cases (T/A Work from Home Desks), 2750 Oregon Court, Unit M7, Torrance CA 90503, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.